Terms of Service

Effective Date: May 17, 2026  |  Last Updated: May 17, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), the operator of the website located at delivery-punchpizza.click (the "Site") and all associated online food ordering and delivery services.

By accessing, browsing, or using this Site in any manner, including placing an order, creating an account, subscribing to notifications, or interacting with any feature of the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, which is incorporated herein by reference.

These Terms apply to all visitors, users, customers, and any other persons who access or use the Site. If you are using this Site on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and in that case "you" shall refer to such entity.

You must be at least eighteen (18) years of age to use this Site, create an account, or place an order. By using the Site, you represent and warrant that you meet this age requirement. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including if we believe you are under the minimum age requirement.

2. Description of Services

Punch Pizza is a food service company that offers online food ordering, delivery, and related services through our website at delivery-punchpizza.click. Our services include, but are not limited to:

• Online ordering of pizzas, appetizers, beverages, desserts, and other menu items;
• Food delivery services to designated delivery areas within the United States;
• Carryout and pickup order options where applicable;
• Account creation and management for returning customers;
• Order tracking and status updates;
• Promotional offers, loyalty programs, and special deals made available through the Site;
• Customer support services accessible via the contact information provided herein.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services. All services are subject to availability, and we make no guarantees regarding continuous, uninterrupted access to the Site or any particular service offering.

Delivery availability, estimated delivery times, menu items, pricing, and service areas are subject to change without notice. Specific menu items may be limited to certain geographic areas or times of day. Any estimated delivery times provided on the Site are estimates only and are not guaranteed delivery times.

3. User Accounts and Registration

To access certain features of our Site, including placing orders and managing preferences, you may be required or invited to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the security and confidentiality of your account password;
• Accept responsibility for all activities that occur under your account;
• Notify us immediately of any unauthorized use of your account or any other breach of security at [email protected].

We reserve the right to suspend or terminate your account at any time if we reasonably believe that information you have provided is inaccurate, outdated, or incomplete, or if we believe your account has been compromised or used in violation of these Terms.

4. User Obligations and Prohibited Activities

As a condition of your use of this Site, you agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to use this Site:

• In any way that violates any applicable federal, state, or local law or regulation in the United States, including the Federal Trade Commission Act (15 U.S.C. § 45) and any applicable consumer protection statutes;
• For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way;
• To transmit any unsolicited or unauthorized advertising or promotional material, including spam;
• To impersonate or attempt to impersonate Punch Pizza, a Punch Pizza employee, another user, or any other person or entity;
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which may harm Punch Pizza or users of the Site;
• To attempt to gain unauthorized access to any portion of the Site, or any other systems or networks connected to the Site;
• To introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful;
• To use any robot, spider, scraper, or other automated means to access the Site for any purpose without our express written permission;
• To place fraudulent, fictitious, or misleading orders;
• To use the Site to make purchases intended to be resold or distributed without our prior written consent;
• To engage in any activity that interferes with or disrupts the Site or the servers and networks that host the Site;
• To harvest or collect personally identifiable information about other users of the Site;
• To use another person's account, identity, or payment information without authorization.

Violation of any of the above may result in immediate termination of your access to the Site, cancellation of pending orders, and, where appropriate, reporting to law enforcement authorities. We reserve all legal remedies available to us in the event of your violation of these obligations.

5. Intellectual Property Rights

The Site and its entire contents, features, and functionality — including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, button icons, software, design, and the compilation thereof — are the exclusive property of Punch Pizza or its licensors and are protected by United States and international intellectual property laws, including copyright, trademark, trade dress, patent, and trade secret laws.

The Punch Pizza name, logo, trademarks, service marks, trade names, and all related names, logos, product and service names, designs, and slogans are trademarks of Punch Pizza or its affiliates or licensors. You must not use such marks without the prior written permission of Punch Pizza. All other names, logos, product and service names, designs, and slogans on this Site are the trademarks of their respective owners.

These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site solely for personal, non-commercial purposes, specifically to browse the Site and place orders for our food products. You may not:

• Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site;
• Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Site;
• Access or use for any commercial purposes any part of the Site or any services or materials available through the Site;
• Frame or mirror any part of the Site without our express written consent.

Any feedback, comments, suggestions, or ideas you submit to us regarding the Site or our services may be used by us without any obligation to compensate you, and you hereby assign to us all rights in any such submissions.

6. Ordering, Payment Terms, and Pricing

All orders placed through the Site are subject to acceptance by Punch Pizza. We reserve the right to refuse or cancel any order for any reason, including but not limited to unavailability of items, errors in pricing or product descriptions, or concerns about fraud or misrepresentation.

6.1 Pricing

All prices displayed on the Site are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes, delivery fees, or service charges unless explicitly stated. We make every effort to display accurate prices; however, we do not warrant that prices are accurate, complete, or current. In the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price and notify you accordingly.

6.2 Payment

Payment for orders must be made at the time of ordering through the payment methods accepted by the Site. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total order amount, including applicable taxes and fees. We use industry-standard encryption and security measures to protect your payment information in accordance with applicable law, including the Payment Card Industry Data Security Standards (PCI-DSS).

6.3 Taxes

You are responsible for all applicable federal, state, and local taxes associated with your purchase. We collect and remit sales tax as required by applicable United States law in jurisdictions where we have a legal obligation to do so.

6.4 Refunds and Cancellations

Orders may be cancelled within a limited time after placement, depending on the status of preparation. Once an order has been confirmed and preparation has begun, cancellations may not be possible. Refunds will be issued in accordance with our Refund Policy. If you receive an incorrect, incomplete, or unsatisfactory order, please contact us at [email protected] within twenty-four (24) hours of receipt, and we will work with you to resolve the issue in a fair and timely manner.

7. Delivery Terms

Delivery is available to addresses within our designated service area. We reserve the right to modify our delivery area at any time. Estimated delivery times are approximations only and are not guaranteed. Punch Pizza is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to traffic conditions, severe weather, or other force majeure events.

You are responsible for providing accurate delivery address information. We shall not be liable for orders that are undeliverable or delayed due to incorrect or incomplete address information provided by you. If a delivery is unsuccessful due to your unavailability or failure to respond, you may be charged a re-delivery fee or the order may be forfeited without refund, at our discretion.

8. Disclaimers and "As-Is" Basis

YOUR USE OF THIS SITE AND OUR SERVICES IS AT YOUR SOLE RISK. THE SITE AND ALL CONTENT, SERVICES, AND PRODUCTS AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT;
• ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE;
• ANY WARRANTY THAT THE SITE WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS;
• ANY WARRANTY REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION ON THE SITE, INCLUDING MENU DESCRIPTIONS, NUTRITIONAL INFORMATION, ALLERGEN INFORMATION, OR PRICING;
• ANY WARRANTY THAT DEFECTS OR ERRORS WILL BE CORRECTED.

PUNCH PIZZA DOES NOT WARRANT THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. IT IS YOUR RESPONSIBILITY TO USE APPROPRIATE SECURITY MEASURES WHEN ACCESSING THE SITE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

Allergen and Nutritional Information Disclaimer: While we make every effort to provide accurate allergen and nutritional information, we cannot guarantee that our products are free from any specific allergen. Cross-contamination may occur in our kitchen environments. If you have a severe food allergy or dietary restriction, please contact us directly before placing an order and consult with a medical professional as necessary. We assume no liability for adverse reactions to food products consumed.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW IN THE UNITED STATES, IN NO EVENT SHALL PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUES, DATA, BUSINESS, OR GOODWILL;
• PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO YOUR USE OF THE SITE OR OUR PRODUCTS;
• UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL INFORMATION STORED THEREIN;
• INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE;
• BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE TRANSMITTED THROUGH THE SITE BY ANY THIRD PARTY;
• ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SITE.

IN NO EVENT SHALL PUNCH PIZZA'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE EXCEED THE GREATER OF: (A) ONE HUNDRED UNITED STATES DOLLARS ($100.00) OR (B) THE TOTAL AMOUNT PAID BY YOU TO PUNCH PIZZA IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE LIMITATIONS OF LIABILITY SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN PUNCH PIZZA AND YOU. THE SITE AND SERVICES WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

10. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Site or our services, including any data or content transmitted or received by you;
• Your violation of any rights of a third party, including but not limited to intellectual property rights or privacy rights;
• Your violation of any applicable federal, state, or local law or regulation;
• Any misrepresentation made by you;
• Your placement of fraudulent, misleading, or unauthorized orders;
• Any content, material, or information you submit to the Site.

We reserve the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you. In that event, you agree to cooperate with our defense of any such claim. You agree not to settle any matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

11. Third-Party Links and Services

The Site may contain links to third-party websites or services that are not owned or controlled by Punch Pizza. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Punch Pizza shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites that you visit. Our inclusion of any link does not imply our endorsement of the linked site or any association with its operators.

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information in connection with the Site and our services is governed by our Privacy Policy, which is available on the Site and incorporated into these Terms by this reference. By using the Site, you consent to the data practices described in our Privacy Policy.

To the extent applicable, we comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and the Federal Trade Commission Act (15 U.S.C. § 45) and other applicable United States federal and state privacy laws.

13. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or related to these Terms or your use of the Site shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Punch Pizza operates, without regard to any conflict of law principles that would require the application of the laws of a different jurisdiction.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Site shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States. You hereby consent to the personal jurisdiction of such courts and waive any objection as to venue or inconvenient forum.

Nothing in these Terms shall limit our right to seek injunctive or other equitable relief in any court of competent jurisdiction as necessary to protect our intellectual property rights or other proprietary interests.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Site ("Dispute"), we encourage you to first contact us at [email protected] to attempt to resolve the Dispute informally. We will make good-faith efforts to resolve any Dispute through informal negotiation within thirty (30) days of receiving your written notice describing the nature of the Dispute.

14.2 Binding Arbitration

If informal resolution is unsuccessful, and to the fullest extent permitted by applicable law, any Dispute that cannot be resolved through informal negotiation shall be resolved by binding individual arbitration in accordance with the rules of the American Arbitration Association (AAA) or JAMS, as mutually agreed upon by the parties. The arbitration shall be conducted in the United States, and the arbitrator's decision shall be final and binding on the parties.

You agree that any arbitration shall be conducted in your individual capacity only and not as a class action or other representative action. YOU AND PUNCH PIZZA EXPRESSLY WAIVE YOUR RESPECTIVE RIGHTS TO A TRIAL BY JURY AND TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

14.3 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights. Nothing in this section shall be construed to limit either party's right to seek emergency equitable relief pending arbitration.

14.4 Time Limitation on Claims

ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CLAIM IS PERMANENTLY BARRED. THIS LIMITATION APPLIES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

15. Term and Termination

These Terms shall remain in full force and effect while you use the Site or maintain an account with us. We may, at our sole discretion and without prior notice, terminate or suspend your access to all or any part of the Site and our services at any time, with or without cause, including but not limited to:

• If you breach any provision of these Terms;
• If we are required to do so by law or by a regulatory authority;
• If we decide to discontinue operating the Site or providing certain services;
• If your account is involved in any fraudulent, abusive, or unlawful activity.

Upon termination, your right to use the Site and our services shall immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnification obligations, limitations of liability, and dispute resolution provisions.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations or liabilities that accrued prior to termination.

16. Changes to Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Changes to the Terms will be effective immediately upon posting to the Site, unless we specify a different effective date. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

We may, but are not obligated to, notify registered users of material changes to these Terms via email or through a prominent notice on the Site. Your continued use of the Site after the posting of revised Terms constitutes your acceptance of and agreement to the revised Terms. If you do not agree to the revised Terms, you must immediately discontinue your use of the Site and, if applicable, terminate your account.

We encourage you to review these Terms periodically to stay informed of any updates. It is your responsibility to check this page for changes. If you have any questions about the revised Terms, please contact us at [email protected].

17. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any particular provision shall not affect the validity or enforceability of any other provision of these Terms, and all remaining provisions shall continue in full force and effect as if the invalid, illegal, or unenforceable provision had never been part of these Terms.

No waiver by Punch Pizza of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Punch Pizza to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices, policies, or agreements published by us on the Site, constitute the entire agreement between you and Punch Pizza with respect to the subject matter herein and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Site and our services.

No amendment to or modification of these Terms will be binding unless made in writing and signed by an authorized representative of Punch Pizza, except as otherwise provided herein regarding updates and modifications to these Terms.

19. No Agency or Partnership

Nothing in these Terms shall be construed to create a partnership, joint venture, agency, franchise, or employment relationship between you and Punch Pizza. You have no authority to make or accept any offers or representations on our behalf. Nothing in these Terms shall restrict our right to comply with governmental, court, or law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by us with respect to such use.

20. Force Majeure

Punch Pizza shall not be liable for any failure or delay in performance under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, fire, flood, earthquakes, acts of terrorism or war, government regulations or restrictions, power or telecommunication outages, civil disturbances, labor disputes, or supply chain disruptions. In the event of such a force majeure event, we will make reasonable efforts to resume normal operations as soon as practicable.

21. Electronic Communications

By using this Site or sending us emails, you are communicating with us electronically. You consent to receive communications from us electronically. We may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

22. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service, our services, or any matter related to your use of the Site, please do not hesitate to contact us using the information below: